Process Overview
Plan a Project Review
Gather Project Data
Hold a Project
History Day
Analyze the Findings
Lessons Learned
Create a Plan
for Change
Close the Loop

Postmortem Toolkit
Planning Tools
Data Gathering Tools
Tools for Anaylis
Tools for Synthesis
Plan of Action
Closing the Loop
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Affinity Diagram

Groups use Affinity Diagrams to clarify complex issues and reach a consensus on the definition of a problem. It answers a "What" question; for example, it might be used to clarify the question, "What are the root causes of events that determined or impacted the quality of our product?"

This tool is the most time consuming and most valuable activity in the process. This is where insight and imagination lead to a common view of the problems you experienced and the solutions needed to fix them.
What is it? What is it?
Steps Steps
Tips and Tricks Tips and
Sample Completed Affinity Diagram